In an effort to continually create and deliver a remarkable customer experience, Anthony & Sylvan puts quality control at the top of our list of deliverables to our customers. In fact, there is no aspect of our service that isn’t measured and controlled to the benefit of the customer.

Our Customer Service Survey Process grades all of the aspects of our service from the perspective of our customers, and we make a concerted effort to get feedback from every client. The results of these surveys are tabulated and distributed to local managers and individuals for constant feedback and improvement.

For our engineering and manufacturing, our quality control and quality engineering involve developing systems to ensure both our pools and our services are designed and produced to meet or exceed customer requirements and expectations. These systems are often developed in conjunction with our other business and engineering disciplines using a cross-functional approach.

This model of Quality Assurance covers all activities, including design, development, production, installation, servicing and documentation. It follows the simple yet powerful concepts of "fit for purpose" and "do it right the first time." It includes the regulation of the quality of raw materials, products and components; services related to production; and management, production, and inspection processes.

In fact, Anthony & Sylvan has recently embarked upon an initiative to implement the Principles of Lean Production into its day-to-day operations.

This initiative is focused on developing and operating with the most correct processes and procedures, making investments in our employees and supplier partners and, most importantly, on striving to become an organization that fosters continuous learning and improvements. The company has a dedicated team of people in place, whose primary responsibility is developing and implementing processes, systems and measures that result in us delivering a high quality product to our customers in a timeframe consistent with their expectations.

Essential to this effort is the elimination of waste, which can be described as any activity, or process that does not add value to our customers.

The result is a lean and efficient production process that benefits the customer with even higher quality control and the highest level of customer service.

To schedule a no-obligation consultation with one of our swimming pool and spa design consultants, click here or contact your local Anthony & Sylvan design center, or call 1-877-SAY-SWIM (729-7946).

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